Terms & Conditions

1. Program Services

The Program generates inbound inquiries from consumers seeking information regarding potential personal injury claims.

Prospective callers may be screened through an automated interactive voice response (“IVR”) system or other screening process before being transferred to a participating Firm.

Calls delivered through the Program are live telephone transfers rather than traditional form-based leads.

The Firm is solely responsible for answering transferred calls, conducting its own intake and conflict checks, determining whether to accept or reject any potential matter, establishing an attorney-client relationship, and providing all legal services.

2. Monthly Call Package and Billing Cycle

The Firm's selected call package, monthly call allocation, pricing, geographic coverage, and any other applicable service specifications will be as set forth in the Firm's order, order form, checkout confirmation, invoice, or other written confirmation provided by Company (collectively, the “Order”).

Unless otherwise expressly stated in the Order, all packages are monthly recurring subscriptions.

The Firm's initial purchase date establishes its monthly billing date. The Firm will be billed on the same numerical day of each subsequent month. For example, if the initial purchase is made on the 12th, subsequent monthly charges will occur on or about the 12th of each month.

If a billing date falls on a day that does not occur in a particular month, billing may occur on the last day of that month or as otherwise reasonably determined by Company's payment processor.

Each monthly billing cycle begins on the Firm's billing date and continues through the day immediately preceding the next monthly billing date.

The Firm authorizes Company and its payment processor to automatically charge the payment method on file for the recurring monthly amount specified in the Order, together with any other charges authorized under these Terms or the Order.

The Firm's monthly call allocation resets at the beginning of each new billing cycle. Unless otherwise expressly agreed in writing, unused call allocations do not roll over to subsequent billing cycles.

3. Qualified Call

For purposes of the Program, a “Qualified Call” is a caller who, based upon information provided by the caller during Company's screening process:

1. indicates that the caller is seeking legal assistance concerning a potential personal injury matter;
2. indicates that the caller was not at fault, or does not believe the caller was primarily at fault, for the incident giving rise to the potential claim;
3. indicates that the caller sustained an injury;
4. indicates that the caller is not currently represented by an attorney for the matter;
5. indicates that the incident occurred within the applicable screening period intended to identify matters potentially within the statute of limitations;
6. satisfies any geographic or case-type criteria applicable to the Firm's account; and
7. is successfully transferred to the Firm's designated telephone number.

Qualification is determined based on information provided by the caller at the time of screening.

Company does not independently investigate, verify, warrant, or guarantee the accuracy or truthfulness of information provided by a caller.

A caller's subsequent statements to the Firm that differ from information provided during screening do not, by themselves, establish that Company improperly qualified the call.

The Firm remains solely responsible for conducting its own investigation and determining the legal or factual merits of any potential claim.

4. Exclusive Calls

Qualified Calls delivered to the Firm are exclusive to the Firm.

Company will not intentionally sell, resell, or simultaneously distribute the same Qualified Call to another law firm as part of the PersonalInjuryCalls.com Program.

“Exclusive” does not mean that a caller has not independently contacted, or will not independently contact, another attorney, law firm, referral service, advertising service, directory, or other third party.

Company cannot control a caller's independent actions before or after a transfer.

5. Call Volume and Delivery

Monthly package quantities represent the maximum number of Qualified Calls included in the applicable monthly package unless otherwise agreed in writing.

Call generation is dependent upon consumer demand, advertising performance, geography, case type, seasonality, market conditions, and other factors outside Company's reasonable control.

Accordingly, Company does not guarantee that Qualified Calls will be delivered at any particular pace, frequency, interval, day, or time during a monthly service period.

Calls may be delivered unevenly throughout the month.

Unless expressly stated otherwise in a separate written agreement, unused or undelivered call allocations do not roll over into subsequent months.

Company may adjust marketing activity, routing, screening processes, geographic coverage, or other operational aspects of the Program in its reasonable discretion.

6. Firm Availability and Missed Calls

The Firm is responsible for maintaining adequate intake coverage and providing Company with a working telephone number capable of receiving live transfers.

The Firm acknowledges that prospective clients may call at varying times and that successful transfer depends upon the Firm's availability.

If a caller satisfies the qualification criteria and Company attempts or completes delivery in accordance with the Firm's configured routing instructions, Company is not responsible for:

• unanswered calls;
• calls sent to voicemail;
• calls abandoned while waiting for the Firm to answer;
• intake personnel failing to respond;
• telephone or telecommunications failures attributable to the Firm;
• incorrect routing information supplied by the Firm; or
• the Firm's inability or decision not to conduct intake.

The Firm is responsible for promptly notifying Company of changes to its intake telephone numbers, operating hours, routing preferences, or other information affecting call delivery.

7. Call Review and Credits

If the Firm believes a delivered call did not satisfy the Qualified Call criteria, the Firm must submit a written dispute to Company within three (3) business days after delivery of the call.

The dispute must identify the specific call and the reason the Firm believes it failed to satisfy the qualification criteria.

Company may review call recordings, IVR responses, routing records, call logs, and other available information in evaluating the dispute.

If Company determines in its reasonable discretion that the call did not satisfy the Qualified Call criteria, Company may issue a replacement call or account credit.

Approved credits or replacements constitute the Firm's sole remedy for an unqualified call.

Calls are not subject to credit merely because:

• the Firm does not sign the caller as a client;
• the Firm determines that the potential case has insufficient value;
• liability is disputed;
• insurance coverage is unavailable or inadequate;
• damages are less than anticipated;
• the caller later changes or clarifies information;
• the caller elects not to retain the Firm;
• the Firm declines the matter;
• the Firm cannot reach the caller following the initial live conversation;
• a conflict prevents representation; or
• the matter does not ultimately result in a recovery.

Calls not disputed within the three-business-day review period are deemed accepted.

8. No Guarantee of Cases or Results

Company provides marketing and call-transfer services only.

Company makes no representation or guarantee regarding the number of callers who will retain the Firm, become clients, qualify for representation, result in filed claims or lawsuits, generate fees, settle, proceed to trial, or produce any particular financial outcome.

The Firm acknowledges that the value and viability of a potential legal matter cannot be determined solely through Company's preliminary screening process.

All decisions concerning intake, representation, investigation, legal strategy, settlement, litigation, and disposition are exclusively the Firm's responsibility.

9. Billing and Payment

Monthly program fees are charged in advance unless otherwise agreed in writing.

The Firm authorizes Company and its payment processor to charge the payment method provided by the Firm for all recurring fees and other authorized charges.

The Firm is responsible for maintaining a valid payment method.

Except for credits expressly provided under these Terms, all payments are nonrefundable.

A Firm may not initiate a chargeback or payment dispute as a substitute for the call-review process established by these Terms.

Company may suspend call delivery immediately for declined payments, unpaid balances, chargebacks, suspected fraud, misuse of the Program, or material breach of these Terms.

The Firm remains responsible for amounts properly incurred before suspension or termination.

10. Term and Cancellation

The Program operates on a month-to-month basis unless otherwise provided in a written agreement.

Either party may terminate participation by providing at least thirty (30) days' written notice.

Fees and Program obligations continue during the notice period.

Cancellation does not retroactively cancel charges, calls, or other obligations incurred before the effective termination date.

Company may terminate or suspend the Firm immediately for nonpayment, misuse of calls, unlawful conduct, misrepresentation, regulatory concerns, or conduct that Company reasonably determines may expose Company, its advertising partners, callers, or other participants to legal, regulatory, reputational, or financial risk.

11. No Attorney-Client Relationship with Company

Company is not a law firm and does not provide legal advice.

Company does not evaluate the legal merits of potential claims, recommend legal strategies, establish attorney-client relationships, negotiate legal fees, or make representation decisions on behalf of the Firm.

No attorney-client relationship is created between Company and any caller.

Any attorney-client relationship is solely between the caller and the Firm and is subject to the Firm's own engagement procedures and applicable professional obligations.

12. Professional and Regulatory Compliance

The Firm represents and warrants that it is properly licensed and authorized to practice law in each jurisdiction for which it accepts calls.

The Firm is solely responsible for compliance with all laws, regulations, court rules, bar rules, ethical requirements, advertising rules, solicitation restrictions, conflict requirements, fee requirements, and professional-responsibility obligations applicable to the Firm and its use of the Program.

Participation in the Program does not constitute Company's representation that the Program is permissible for a particular Firm, jurisdiction, practice area, or factual circumstance.

The Firm is responsible for independently determining whether its participation complies with applicable rules governing attorney advertising, solicitation, lead generation, referrals, and communications with prospective clients.

13. Call Recording and Communications

Calls may be monitored or recorded for quality assurance, qualification verification, dispute resolution, compliance, training, and operational purposes where permitted by applicable law.

The Firm is responsible for complying with any notice, consent, retention, confidentiality, or other requirements applicable to recordings or communications after a call is transferred to the Firm.

14. Caller Information and Privacy

Information provided through the Program may contain personal information supplied by prospective clients.

The Firm may use caller information solely for legitimate intake, communication, evaluation, representation, and related business purposes consistent with applicable law.

The Firm may not sell, resell, distribute, license, or otherwise commercially exploit caller information independently of evaluating or providing legal services to the caller.

The Firm is responsible for maintaining reasonable safeguards to protect caller information in its possession.

15. No Resale or Transfer

Calls and caller information are provided solely to the participating Firm.

The Firm may not resell, redistribute, transfer, sublicense, broker, or otherwise provide calls or caller information to another law firm, attorney, lead generator, marketing company, referral service, or other third party without Company's prior written authorization.

16. Marketing Sources and Methods

Company may generate consumer inquiries through websites, digital advertising, search marketing, social media, advertising networks, third-party marketing relationships, organic traffic, telephone campaigns, or other lawful marketing channels.

Company retains sole discretion over its marketing sources, campaigns, vendors, technology, screening methods, and acquisition strategies.

Nothing in these Terms grants the Firm any ownership interest in Company's advertising campaigns, websites, intellectual property, marketing sources, processes, technology, or supplier relationships.

17. Intellectual Property

PersonalInjuryCalls.com, associated trademarks, website content, software, screening processes, marketing materials, advertising campaigns, data structures, and other proprietary materials remain the exclusive property of Company or its licensors.

Participation in the Program does not grant the Firm any ownership rights in such materials.

18. Confidentiality

Nonpublic information concerning Company's pricing arrangements, marketing methods, traffic sources, suppliers, screening procedures, technology, business processes, call-generation methods, or other proprietary information is confidential.

The Firm shall not disclose or use such information except as reasonably necessary to participate in the Program.

19. Disclaimer of Warranties

Except as expressly stated in these Terms, the Program is provided on an “as is” and “as available” basis.

To the maximum extent permitted by law, Company disclaims all express or implied warranties, including warranties of merchantability, fitness for a particular purpose, profitability, case quality, conversion rate, revenue generation, or business results.

Company does not warrant uninterrupted call delivery, a particular distribution schedule, consumer responsiveness, the accuracy of caller statements, or any particular outcome from a Qualified Call.

20. Limitation of Liability

To the maximum extent permitted by applicable law, Company shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost fees, lost cases, lost business opportunities, reputational harm, or anticipated revenue arising from or related to the Program.

Company's aggregate liability arising from the Program shall not exceed the amount actually paid by the Firm to Company during the three (3) months immediately preceding the event giving rise to the claim.

Nothing in this provision limits liability that cannot lawfully be limited.

21. Indemnification

The Firm agrees to defend, indemnify, and hold harmless Company and its owners, officers, employees, contractors, affiliates, vendors, and agents from claims, liabilities, damages, losses, penalties, costs, and reasonable attorneys' fees arising from or relating to:

• the Firm's legal services or representation;
• the Firm's communications with callers;
• the Firm's acceptance or rejection of potential clients;
• the Firm's violation of applicable law or professional rules;
• misuse or unauthorized disclosure of caller information;
• claims arising from an attorney-client relationship; or
• the Firm's breach of these Terms.

22. Force Majeure

Company shall not be responsible for delays, interruptions, or failures caused by circumstances beyond its reasonable control, including telecommunications failures, internet outages, advertising-platform disruptions, acts of government, natural disasters, labor disruptions, vendor failures, cyber incidents, or other events outside Company's reasonable control.

23. Modifications

Company may modify these Terms from time to time.

Updated Terms may be posted on PersonalInjuryCalls.com or otherwise provided to participating Firms.

Continued participation in the Program following the effective date of revised Terms constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

Material changes affecting an existing prepaid service period will not retroactively alter amounts already paid or obligations already accrued unless agreed in writing.

24. Governing Law and Venue

These Terms shall be governed by the laws of the State of Florida, without regard to conflict-of-law principles.

Any legal action arising from or relating to these Terms or the Program shall be brought exclusively in the state or federal courts located in Palm Beach County, Florida, and the parties consent to personal jurisdiction and venue in those courts.

25. Electronic Communications

The Firm consents to conducting transactions and receiving notices, invoices, agreements, disclosures, and other communications electronically.

Written notices under these Terms may be provided by email to the email address associated with the Firm's account.

26. Entire Agreement; Severability; Waiver

These Terms, together with any applicable order form, package selection, written service agreement, or other document expressly incorporated by reference, constitute the agreement between Company and the Firm concerning the Program.

If a provision is determined to be unenforceable, the remaining provisions remain in effect.

Failure by Company to enforce a provision does not constitute a waiver of that provision or any other right.

In the event of a conflict between these Terms and a separately executed written agreement, the separately executed agreement controls solely with respect to the conflicting provision.

27. Acceptance

By enrolling in the Program, purchasing a package, submitting payment, electronically accepting these Terms, or receiving calls through PersonalInjuryCalls.com, the Firm acknowledges that it has read, understood, and agreed to these Terms and Conditions.